FAQ
What is your return policy?
If your order turns up damaged or faulty, send us a photo within 30 days and we'll replace it or refund you. There's no need to ship anything back. We don't take change-of-mind returns, but if something's wrong with what arrived we'll make it right.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
Do you ship internationally?
Right now we ship within the United States. We're adding more countries as we grow, so check back if you're somewhere else.
How long does shipping take?
Orders are usually processed within 1 to 2 business days. Because each piece ships direct from overseas, delivery typically takes 10 to 20 days, and every order goes out with tracking so you can follow it to your door.
Do you offer free shipping?
Yes. Shipping is free on every order, and we send each one with tracking so you can follow it to your door.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
